Running an Agency: 10 Tips in 60 Seconds

Quick tips for running any agency:

1. Track the time of your employees
2. Calculate your team’s utilization rate
3. Budget 10% to employee learning and growth
4. Add 15% to costs for account management tasks
5. Start your engagements with a workshop or game plan
6. Once you’re confident in your ability to deliver a workshop, charge for it.
7. Start off all new clients with a formal kickoff meeting
8. When a client requests something that is out of scope, tell them it’s out of scope
9. Periodically survey your clients to gather feedback
10. After every client engagement, hold a debrief meeting

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