Once you’ve decided there’s a need to implement a knowledge base, where do you start? How do you decide and prioritize what to write about? For those of you who don’t identify as good writers, how do you even write the article?
I’m sure these are just a few of the millions of questions running through your mind. Well, fear not! In this video, we’ll go through these questions and more.
We’ll dissect a well-written knowledge base article to understand what makes it good, how you can emulate it, and how you can even add your own creative spin to it.